Ordering Policy

1.1 Seller

Address: Hakkı Yeten Caddesi 10/C Selenium Plaza Kat:6 Fulya –Beşiktaş Istanbul 34349
Telephone: 0090 212 381 8715

Article 2-Subject

The subject of this contract is to determine the recipient of the seller msvatki.com internet site using electronic media in order to sell products mentioned and making the following selling prices and delivery in relation to the protection of consumers law NO 6502 in accordance with the provisions of the party’s rights and obligations.

Article 3-Contract of goods

3.1-Goods/products/services/quantity/brand/model/color/sales price type of payment consist of information at the time the order was terminated.

3.2-Payment method: Credit card bank transfer.

3.3-Term sales are only made with credit cards issued by the banks. Suppliers buyers interest rates and default interest related to the bank also confirmed that they the bank would in effect the interest rate and default interest in accordance with the provisions of the legislation and related provisions with in the scope of the credit card agreement between the bank the buyers acceptance and warrants.

Order cancellation and returns:

100% customer satisfaction is aimed at MSV and compensates for any errors caused by there own right and sends the buyer a new product.

These steps are followed for products to be returned:

  1. Complaints made will be examined correctly.
  2. If necessary the complained alleged from the buyer will be requested to take a photo of the product where the mistake and location was made.
  3. Resulting in any Fault with the product MSV will the product is sent back and immediately will produce and prepare a completely new product sent to you free of charge. Any mistake by us will not be refunded. A brand new correct produced product will be sent to you free of charge.


Products that have your own personal design added photos or images may not be exactly the same as the product shown on the PC screen. The screen is a bright and luminous surface and the print on the actual product is without light pressure.

Order cancellation:

Order cancellation can be made if you contact by telephone or e-mail. If the product is not in production yet and your cancellation request was accepted payment made by your credit card will be refunded into your bank account.


The courier company will deliver to the address submitted above. In the absence of the delivery to the address of the receiver seller actions will be considered and completely fulfilled. Therefore if the product of the receiver arrives late or kept at the courier company or has damages occurred, returned to the seller expenses are also borne by the buyer. Shipping costs are added to the total order amount and is paid by the customer.It is not included in the product price.

Article 4-General provisions

4.1-Buyer at www.msvatki.com explains in detail characteristics of the contract subject and preliminary information regarding the delivery and payment of the selling price declares the necessary confirmation and has read the data in an electronic environment.

4.2-The amount of time the product,legal contract states delivery must not exceed 30 days for each product depending on the buyers settlement offset websites preliminary information at the address indicated by the buyer within the period delivered to the person/organisation. If the courier company could not deliver the recipients product on time reason due to being distance being far location it is not responsible.This is done according to courier company’s system and suppler can not be held responsible for this.

4.3-Contract subjects goods. If the buyers products is to be delivered to another person or organisation and is not accepted. The seller is not responsible.

4.4-The seller is responsible for product to be delivered in good condition and made to exact specification.

4.5-The subject of this contract and a copy of this agreement for the delivery of the product to be delivered and the price of the sellers item, payment must be made with the sellers preferred method. And if for any reason the products is not paid for or the bank records are cancelled the delivery of the product is considered freed from the obligation of the seller.

4.6-The product belongs to the buyer upon delivery if the buyers credit card is used unauthorised and using it in a way which is unlawful,unfair and the bank or financial organisation does not pay the the seller,personalised product should be returned to the supplier within 3 days.



Can I add a picture from my PC or laptop on to a scarf?
Yes, An official or any photo you find on the internet you can add on
to the scarf.
after you have entered the design your self section click the add photo
button. You can change the size of the image you have added.
Due to technical reasons there are some color restrictions for knitted
and woven scarves.

Can I pay for my product at your company?
No. Payment method is only valid on this site.

I do not want the background color of my image do not want it to look
like a square on my scarf The background on the image can be removed.
For this to be removed you can leave a note on the customer
representative note section in the order process stating that you do
not want the background color of your Image.How ever their might be
certain losses to your image. The reason for this is because the one
color that you see is really a mixture of hundreds of composed
colors.The graphics program can generate color losses while trying to
remove the background color.

Does the courier company bring the package to my address or do i have 
to pick it up?
Your order will be delivered to the delivery address you have given.
You do not need to go anywhere to collect your package.

Can you pay with instalments by credit card?
We are still working on processing instalments with credit cards thank
you for your understanding.

What happens if no ones at home when my package arrives?
If the courier company can not find anyone at your address they will
leave a note regarding to pick up your package at your nearest post
office branch. If your package is not picked up within 3 days the
package will be sent back to us.

How much is shipping cost?
It varies according to products weight and quantity.

Can I make changes after placing my order?
It is very difficult to modify an order already in production.
Therefore if you can contact us by e-mail as soon as you relies your
mistake we can immediately make changes you want to your product.

Will the print of my satin scarf be exactly the same as what i see on 
my screen?
The print you will see on the screen will generally be very close to
the print on your product. However depending on the color settings of
your monitor there may be differences in color tone and brightness. But
if you make certain changes to the image settings and make graphic
changes you can make it very close to your desired color. For example
the color you see on your screen as bright blue is different blends and
composed of different shades. do not forget your screen is bright and
the image you will see is also bright. We print the image on your
product without any color changes, for this reason there might be
slight differences between actual print and screen image.

What are conditions of order cancellations and refunds?
Please read the sales contract

Is there a gift pack option?
No. All products are delivered with standard packaging.

Do I need to be a member to buy?
No when you add your product to your shopping basket and continue you
can use the buy without being a member option.

How can I be a member to MSV?
Just by spending a few minutes you can be a member to MSV. simply
answer the questions provided for us to be able to deliver your product.

What are the advantages of being a member?
-Firstly you will be able to perform the exchange of information in a
safe environment.
-You do not have to enter your personal information every time you
-MSV members will be the first to be informed of special offers and

What happens if I forgot my password?
If you have forgotten your password click on the forgot my password
section enter your registered e-mail address information will be sent
to your e-mail address to reset your password.

How does the security process work when ordering?
MSVatki.com is protected by SSL (secure security layer) SSL server
Protects against all kinds of threats and attacks. So your personal
information (credit card information etc..) when using your browser
(internet explorer,netscape etc..) will be protected when it is passed
on to our server.

Do you have a confidentiality agreement and what does it contain?
Yes customer satisfaction is our first principle. To protect our
customers personal information we have taken certain precautions and
all levels necessary. Safety infrastructure with our systems website.
Do not hesitate to consult requested additional information. Your
personal information (name, e-mail, delivery address etc..) shall not
be given to other individuals or organisations this information is only
necessary for us to deliver your products faster. For you to make
convenient and secure shopping by using your credit card information
does not reach us or entered into our system only you can access your
personal information and only you can make changes to it. Payment is
between your bank and our bank. It is impossible for us or a third
party to reach or modify this information. Our members personal
information is only directly between you and our site. You can cancel
your membership at any time and all information will be deleted after
leaving the membership and not used in anyway.